Project Manager / Functional Consultant Manufacturing

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Job Description

The position of Project Manager / Functional Consultant Manufacturing is a challenging job in a fun working environment where you are fully responsible for managing all the phases of complex Connected Worker Platform implementation projects. As such, it requires experience with proposing and pitching solutions to customers. If you are a trusted advisor who can easily connect with people, is well-organized and has the ambition to grow within IT & manufacturing at a fast-growing international company, then this is the job for you!

Plant manager and worker wearing safety helmets in a factory, discussing something shown on tablet

What will you do?

With manufacturing being selected as an important vertical by ServiceNow and a product (4Industry) to conquer the market with, we are looking to expand our digital manufacturing team with a Project Manager / Functional Consultant Manufacturing. This person will lead our US-based team for 4Industry implementations, who are located in Waltham (Boston, US).

In this role, you’ll manage all the phases of the 4Industry implementation projects to ensure the targeted benefits are achieved. You have final responsibility over each project, vouching for timely and on budget delivery of high-quality projects. You are able to maximize customer value during implementation and you can organize and communicate as a trusted advisor towards our customers and your team. As such, you can put your mark on challenging projects at large national and international organizations in the manufacturing industry.

As Project Manager / Functional Consultant Manufacturing, you will be working remotely or at customer premises. It may also occur that you have to travel abroad.

Scope of work:

  • Set milestones, set up project governance and execute project planning
  • Manage risk, resource and budget, including project expectations
  • Ensure customer satisfaction throughout the implementation cycle
  • Drive project team members to go the extra (s)mile for customers
  • Coach and transfer knowledge to project team members and customers
  • Capture customer needs, translate these into functional requirements and convert them to user stories to improve 4Industry (implemented by your team or Technical Consultants)
  • Guide workshops to explain 4Industry solution to prospects
  • Present and demo the 4Industry product and discuss and analyze GAPS between 4Industry and customer processes
  • Tailor the 4Industry value proposition to client requirements based on in-depth research of specific business conditions and drivers
  • Clearly document outcomes of meetings and manage follow-ups

We ask

  • Bachelor’s or master’s degree in industrial engineering, supply chain management, business management or any related field
  • 7+ years of experience in leading and managing digitization projects
  • 4+ years of relevant experience in Manufacturing IT environments (MES, PLM, PM, LIMS, SCADA)
  • Industry & manufacturing knowledge
  • Continuous improvement program experience, shop floor experience is a plus
  • Practical experience with Operational Excellence techniques, like Total Productive Maintenance, 5S, LEAN manufacturing & Six Sigma
  • Scrum Master, PMI, Prince2 or PMP certificate(s)
  • Ability to see and present ‘the big picture’, architect solutions to tackle customer problems, and uncover business challenges and develop custom solutions to solve them
  • Strong written/verbal analytical and communication skills
  • Able to maintain customer relationships on a high level

What’s in it for you

  • Competitive salary
  • Excellent work-life balance (unlimited number of holidays)
  • Health Insurance through Blue Cross Blue Shield
  • 401(k) Contribution
  • Flexible work environment
  • Modern laptop
  • Mobile phone allowance
  • A modern, flexible and multicultural workplace at an innovative and global company
  • Ambitious and kind colleagues from all over the world

Our culture

Working at 4Industry evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions (check out our Instagram page!).

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills.

About 4Industry

Based in the Netherlands, with offices around the globe, 4Industry designs custom shop floor solutions that leverage and complement capabilities of the Now platform to digitize and improve ways of work in factories across a variety of industries, like pharma, food and beverage and automotive.

4Industry is home to over 30 developers who have unprecedented experience using the Now platform and several manufacturing experts. Together, they design manufacturing solutions that deliver both quick wins and long-term value for customers.


Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers@app4mation.com or easily apply via the “Apply for job” button in the top right of your screen.

Please note that a screening can be part of the selection and onboarding procedure.

Job Summary

Boston (US) Location
Full Time Job Type


We dedicate ourselves to building innovative manufacturing applications on the ServiceNow platform that digitize, improve and transform shop floor processes.


Recruitment Email: careers@app4mation.com

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