Knowledge Management on the factory floor

Understanding the task at hand is key to effective and high-quality execution. Leverage digital, factory-based Knowledge Management to share knowledge on the shop floor.

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1. Develop

Knowledge Management starts with how you capture knowledge

Capturing tacit knowledge in a reusable, digital format is key. Here’s how we do this.


New idea button

The feedback field is present everywhere—from defects, analytics, knowledge, SOPs to inspections. This enables workers to provide feedback and submit ideas, resulting in new articles and article updates.


Easy web editor

With our web editor, everyone can easily create new content for your knowledge base.

5 Steps to improving Knowledge Management in Your Factory

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Maturity Matrix

Check out what your plant knowledge management maturity is by using our maturity matrix.
Download the pdf or request a report for your business for free.

2. Store

Store knowledge in different formats

There’s not one format that fits all when it comes to storing knowledge. We support multiple formats in which you can easily capture knowledge content.

Supported knowledge formats

  • Text articles

  • Videos & Interactive photos

  • Step-by-step procedures incl. images & inputs

  • Attachments

  • Tables

Help workers find the exact information they’re looking for using clickable illustrations or photos


The power of connected features

For an optimal user experience, factory-based Knowledge Management is woven into other modules as well: Standard Operating Procedures, Smart Forms and Maintenance Plans. All features on this page are therefore also present in these modules.

3. Consume

Enable operators to easily find the right information


Machine Learning

Machine Learning algorithms automatically propose knowledge content when doing a task, e.g. creating a defect.

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QR code

Fit your equipment with QR codes so factory staff can scan them and instantly see all available knowledge, tasks and data for that machine.

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Equipment tree

Make you factory smart by connecting knowledge to equipment, lines and work areas, enabling operators to easily access any relevant information.

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With connected, translatable knowledge stored in a single system, you unlock standardization across all of your plants around the world.

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Trusted by our customers and partners

4Industry Client Danone Logo
4Industry Client Kraft Heinz foodservice logo

4Industry Customer Partner Advania
Heineken logo full color

Need to raise worker productivity? We can help you!

More important features


Multi-language support

Store knowledge content in multiple languages to support your plants across the globe.


Track & trace

Track who has read, watched or used knowledge content. Use it to ensure important updates are read.


ISO/ISA compliant

Become ISA9001, ISO27001, ISO45001, etc. compliant to keep your knowledge and quality levels high.



Arrange approvals any way you want. Depending on your metadata, we send approvals for new revisions to the right people.


Document control

All document types have version control, so you can monitor all changes.


Content updates

Send out updates to involved workers in case of updates to e.g. an equipment manual.

4Industry – Interested in improving your plant productivity?